Terms and Conditions - Hartland Web Co.
Effective Date: 08/10/2024
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These Terms and Conditions ("Terms") govern your access to and use of the Hartland Web Co. website and services. By accessing our website or engaging with our services, you agree to be bound by these Terms. Please read them carefully. If you do not agree to any part of these Terms, please do not use our website or services.
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1. Introduction
These Terms apply to the services provided by Hartland Web Co. ("we," "us," "our") to any individual or entity ("you," "client"). Our services include, but are not limited to, website design, website development, SEO, digital marketing, and maintenance services. By using our services, you confirm that you have read, understood, and agreed to be bound by these Terms.
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2. Services and Deliverables
2.1 Scope of Services
We agree to provide the services described in a specific contract, proposal, or service agreement provided to you before commencing any work. The scope of services will vary depending on the project and will be explicitly outlined in the contract. Any changes or additions to the agreed scope of work must be agreed upon in writing and may result in additional charges.
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2.2 Client Responsibilities
You are responsible for providing all necessary content, feedback, and materials required to complete the project. Failure to provide these materials in a timely manner may result in delays and adjustments to the project timeline. You agree to provide access to necessary accounts and third-party services (e.g., hosting, domain, CMS platforms) as required.
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3. Project Timeline and Delivery
3.1 Timeline
We will make every effort to deliver services within the agreed timeline. However, timelines are estimates and may vary based on project complexity, client responsiveness, or unforeseen circumstances. Any delays caused by you, such as not providing materials or feedback, may result in an extension of the timeline.
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3.2 Revisions and Modifications
You are entitled to a limited number of revisions as outlined in the project agreement, typically two rounds of revisions. Any revisions or changes outside the agreed scope or beyond the included revisions may incur additional charges. Revisions must be requested within the timeframe specified in the contract.
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3.3 Delivery of Work
Upon completion of the project and receipt of full payment, we will deliver the final product. Ownership of the deliverables will only be transferred to you once the final payment has been made in full. Until then, all materials remain the property of Hartland Web Co..
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4. Payment Terms
4.1 Fees
The total cost for services will be outlined in the contract or proposal. A non-refundable deposit (usually 50% of the total cost) is required upfront before any work begins. The remaining balance is due upon project completion, before delivery of the final website or product.
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4.2 Payment Methods
We accept payments via [list payment methods, e.g., bank transfer, credit card]. Payment details will be included in the invoice provided to you.
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4.3 Late Payments
Any late payments beyond the agreed due date may incur an interest rate per month or the maximum rate allowed by law. We reserve the right to suspend work or terminate the contract if payments are not made on time.
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4.4 Cancellations and Refunds
If you wish to cancel the project after work has begun, the deposit is non-refundable. You may be required to pay for any services rendered up to the date of cancellation. Refunds will not be issued for completed work.
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5. Intellectual Property
5.1 Ownership
Upon final payment, ownership of the website, design, and related deliverables will be transferred to you. However, we retain the right to use certain pre-existing assets (such as code, templates, or plugins) that are integral to our workflow. These assets remain our intellectual property.
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5.2 Third-Party Materials
Some elements of your website may include third-party software, images, or plugins, which are governed by separate licensing agreements. You are responsible for complying with the terms of any third-party licenses. We are not responsible for any legal or licensing issues arising from your use of third-party materials.
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5.3 Portfolio Rights
We reserve the right to showcase your completed project in our portfolio, on our website, or in marketing materials unless otherwise agreed upon in writing.
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6. Website Hosting and Third-Party Services
6.1 Hosting and Domain
Unless otherwise agreed, website hosting and domain registration costs are your responsibility. We are not liable for any downtime, technical issues, or interruptions related to your hosting or domain services.
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6.2 Third-Party Integrations
We may integrate third-party services or plugins as part of your project. While we ensure proper integration, we are not responsible for the continued functionality or security of these third-party services. Any technical issues related to third-party tools must be resolved with the service provider directly.
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7. Maintenance and Support
7.1 Ongoing Support
Upon project completion, we offer 30 days of complimentary maintenance and support. This includes minor updates, bug fixes, and troubleshooting. Any additional support beyond this period will require a separate maintenance agreement.
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7.2 Additional Services
If you require additional services such as ongoing content updates, SEO services, or technical support, these services will be provided at an additional cost under a new agreement.
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8. Limitation of Liability
8.1 Exclusion of Certain Types of Liability
To the fullest extent permitted by law, Hartland Web Co. will not be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to loss of profits, data loss, or business interruption, arising from your use of our services or website.
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8.2 Maximum Liability
Our total liability to you for any claim arising from these Terms or related to the services we provide will not exceed the amount you have paid for the specific service that is the subject of the claim.
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9. Termination of Services
9.1 Termination by Hartland Web Co.
We reserve the right to terminate or suspend your access to our services if you violate these Terms or engage in illegal or improper conduct. In the event of termination, you are still responsible for paying any outstanding fees for services rendered up to the termination date.
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9.2 Termination by You
You may terminate your agreement with us at any time by providing written notice. However, you are still liable for any fees for services rendered up to the date of termination. Any payments made are non-refundable.
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10. Confidentiality
We agree to maintain the confidentiality of any proprietary information you share with us during the course of the project, including business data, strategies, and other sensitive information. You also agree to maintain the confidentiality of any proprietary processes, tools, or workflows we use in delivering services.
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11. Data Protection
Your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms. We will comply with all applicable data protection laws in the handling of your data.
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12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts in England and Wales.
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13. Changes to These Terms
We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated Effective Date. By continuing to use our services after changes are posted, you agree to be bound by the updated Terms.
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14. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Hartland Web Co.
Email: support@hartlandwebco.com